Buyer Protection

SouqSavy Buyer Protection Promise

At SouqSavy, your trust matters. We are committed to providing a safe, transparent, and reliable shopping experience.

100% Buyer Protection

Shop with confidence. Every order on SouqSavy is protected to ensure fairness, authenticity, and peace of mind.

Genuine Products Guarantee

We guarantee that all products sold on SouqSavy are 100% genuine and sourced from authorized sellers and suppliers.

🔒 If you ever receive a counterfeit product, we offer:

  • 100% return

  • 100% refund

No questions asked, subject to verification.

14-Day Return Policy

Changed your mind? No worries.

You may return eligible products within 14 days of purchase, provided that:

  • The product is sealed, unused, and unopened

  • The product is in original packaging

  • All accessories, manuals, and tags are included

  • The product is in resalable condition

Returns that do not meet these conditions may be rejected.

Warranty Coverage

  • All products sold on SouqSavy are covered by the standard manufacturer’s or authorized agent’s warranty, where applicable.

  • Warranty terms vary by product and brand.

  • Warranty claims must be handled in accordance with the manufacturer’s policies.

Free & Easy Returns

We aim to make returns simple and stress-free.

  • Eligible returns are processed free of charge

  • We guide you through the entire return process

  • Refunds are initiated once the return is approved

How to Return a Product

Option 1: Email Us

Send an email to:
📧 info@souqsavy.com

Please include:

  • Order number

  • Registered contact details

  • Reason for return

Our support team will contact you with next steps.

Option 2: Customer Support Assistance

Contact our customer support team and register your return request.
Once approved, our team will arrange pickup or provide return instructions.

Frequently Asked Questions (FAQs)

What products can I return?

You can return sealed, unused, and unopened products within 14 days of purchase to receive a full refund, subject to inspection and approval.

Please refer to our full Terms & Conditions for details.

Are any products excluded from the 14-Day Return Policy?

Yes. The following items are non-returnable and non-refundable:

  • Digital or virtual products

  • Gift cards and vouchers

  • Recharge cards

  • Downloadable or electronically delivered products

Once delivered, these items cannot be canceled or returned.

How will I receive my refund?

Refunds are processed using the original payment method where possible.

Refund methods may include:

  • Refund to bank account or card used during purchase

Processing times may vary due to banking procedures.

How long does the refund process take?

  • Refunds are typically processed within 3 to 7 working days

  • Delays may occur due to bank processing times

Rest assured, your refund will be handled securely.

What if I receive a damaged product or the wrong item?

If you receive:

  • A damaged item

  • A defective product

  • An item different from what was ordered

Please contact us immediately via email or customer support.
We will verify the issue and arrange a replacement or full refund as per our policy.

Important Notes

  • SouqSavy reserves the right to reject returns that do not meet policy conditions

  • Abuse of the return policy may result in account restrictions

Need Help?

📧 info@souqsavy.com
Our support team is always happy to assist you.

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